How to Write an Executive Summary:

The executive summary is a document that fits, preferably, on one page and tells the decision maker everything he or she needs to know.

The title is, simply:

EXECUTIVE SUMMARY

First comes the Question why you are writing :

The city commission requested an estimation of the number of fire trucks needed to make a truck immediately available for 98% of incoming 911 calls.

Next comes the recommendation, otherwise known as the punch line.

Based on data on 911 calls and fire department service times, we recommend four trucks:

Next we review the alternatives and the consequences of each:

Alternatives explored included:

Number    Probability     Average          Utilization       Annual

                  Wait                   Wait                 Rate                   Cost

   2              20.28%            80.342 min.        45.3                440,000

   3              5.26%               20.043 min.       34.3%            660,000

   4              1.46%                3.458 sec.         25.7%            880,000

   5              0.29%                0.122 sec.          21.3%        1100,000

   6              0.04%                0.043 sec.         18.2%          1320,000

Four trucks would meet the commission's criteria of having a truck available immediately 98% of all 911 calls.  The average wait for a truck would be 3 and a half seconds.  Each truck will be idle 74% of the time.  Additional trucks would only slightly reduce, but not eliminate, the chance an 911 call will have to wait and the average waiting time.  Adding extra trucks, however, would greatly increase costs.  Continuing our mutual aid agreements with neighboring communities would be a more cost effective way to provide extra trucks for those rare instances when all our trucks are busy. 

Attachments 

The data and computer output on which this recommendation was based is attached.